BA Systems Crash Again!

London Loves Business reports that British Airways systems crashed again this morning leading to long delays and ‘total chaos’ at Heathrow and Gatwick.

Passengers described ‘total chaos’ at Heathrow and problems were also reported at Gatwick after the check-in systems crashed.

The airline said the fault was resolved at about 9am BST and the system was now operating normally and apologised for the ‘temporary’ problem.

A spokesman for BA said: “We are sorry for the temporary check-in problems which caused some delays for our customers first thing this morning.

“This issue is now resolved and our staff are working flat out to help customers get away on their holidays.”

This comes in the wake of the shambolic IT meltdown in May.

BA seem intent on destroying their brand and what remains of their customers' loyalty!

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BA Needs To Deploy The Chaos Monkey

The best explanation of the British Airways debacle by Gene Callahan.#Antifragile pic.twitter.com/yWA3l4cVGh

— NassimNicholasTaleb (@nntaleb) June 4, 2017

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BA Blames Contractor For Power Outage

As per Reuters, a contractor doing maintenance work at a British Airways data center inadvertently switched off the power supply, knocking out the airline's computer systems and leaving 75,000 people stranded last weekend.

The Times quoting a BA source, said the power supply unit that sparked the I.T. failure was working perfectly but was accidentally shut down by a worker. An investigation into the power outage is likely to focus on human error rather than any equipment failure, it said. 


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Full BA Flight Schedule Restored

BA have now restored their full flight schedule.

However, it may still take time for bags to be reunited with their owners.

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BA's CEO Alex Cruz Apologises

pic.twitter.com/jwNe6MWXej

— British Airways (@British_Airways) May 28, 2017

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BA Struggles To Restore Order Three Days After IT Metldown

British Airways is continuing to work to restore its computer systems after a power failure allegedly caused major disruption for thousands of passengers worldwide.

The BBC reports that the airline is "closer to full operational capacity" after an IT power outage resulted in mass flight cancellations at Heathrow and Gatwick.

Thousands of passengers remain displaced, with large numbers sleeping overnight in terminals.
BA has not explained the cause of the power outage.

So far on Monday, 13 short-haul flights at Heathrow have been cancelled.

Chief executive Alex Cruz has posted videos on Twitter apologising for what he called a "horrible time for passengers".

No-one from the British Airways has been made available to answer questions about the system crash, and it has not explained why there was no back-up system in place.

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