BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Tuesday, 23 October 2007

Spectacular Scottish Collapse

The Scotsman puts the boot into BA's reputation wrt its worsening punctuality in Scotland, calling it a "rapid and spectacular collapse".

It goes on to say that passengers would be better off flying with BMI or Easyjet, or even using the train. Then, for good measure, it castigates BA for being bottom of the league for lost baggage:

"Already among Britain's least punctual carriers, BA is being trounced by its rivals on every single route between Scotland and London. It is significantly worse than its competitors at every airport, on every route and in each direction.

A business traveller in Scotland wanting to be in a meeting in London is much more likely to arrive on time with BMI at Heathrow, EasyJet at Gatwick or ScotAirways at London City. The most reliable option of all is travelling by train, where 87.5 per cent of GNER trains between Edinburgh and London Kings Cross were on time in the first six months of this year, with a similar number for Virgin West Coast services between Glasgow and London Euston.

And even when BA passengers eventually reach their destination, they are less likely to arrive with their baggage - BA is bottom of the European league tables for lost luggage, according to data from the Air Transport Users Council.

Remember that mountain of 20,000 bags that built up at Heathrow in July?

Some of them still haven't been delivered to their owners

Alistair Carmichael, Liberal Democrat MP for Orkney and Shetland, has even tabled a motion in the House of Commons calling on management to restore levels of service in Scotland.

When will BA realise that they neglect their customers at their peril.

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