BA may try to have us believe, in their new advertising campaign, that Terminal 5 is working. However, the same seemingly cannot be said for the airline itself.
The Times reports that British Airways loses more bags and operates more delayed planes than any other major airline in Europe, according to a confidential report seen by The Times.
BA customers were 80% more likely to lose their luggage than average in the first half of 2008. Nine passengers travelling on a typical BA jumbo jet flight between January and June found that their bags were missing when they arrived at their destination.
The research also found that one third of BA's short-haul and medium-haul flights and roughly one third of its long-haul arrivals and departures were at least 15 minutes late this year, well below the European average.
BA can't blame all of that on T5.