I raised a query (via email) with BA Executive Club three days ago concerning a long haul flight that I am taking today, and got this automated response at the time:
"Thank you for contacting your British Airways Executive Club Service Centre.However, I have since heard nothing back from them!
Please be assured that your email is important to us and will be responded to as soon as possible.
We thank you for your patience."
Wakey wakey!
