Kocharik Tsamouzian was bound for London from Los Angeles but realised she needed to use the bathroom shortly after boarding the plane.
As the flight was delayed on the runway she was repeatedly told she was not allowed to the use the bathroom, with a cabin crew member even reportedly blocking her access in the aisle at one point.
The flight, on December 22 last year, ended up waiting on the runway for 90 minutes, resulting in Mrs Tsamouzian wetting herself.
BA are quoted:
“We have been in touch with our customer after what we understand must have been a very distressing experience.Clealry BA's PR department hasn't read this:
Our highly trained cabin crew always work to make our customers as comfortable as possible, but Civil Aviation Authority safety rules stipulate everyone must remain seated with their seatbelts on after the aircraft has started moving.
The safety and security of our customers is always our top priority.”
"Adequate toilet facilities must be maintained and made available to passengers during the delay."Source Nolo.com
A disgraceful way to treat someone, especially an elderly lady!
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