BA Is Shite

BA Is Shite

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The latest news and views on British Airways, the world's "favourite" airline.

Thursday, 6 September 2007

The Customers Fight Back

The Times reports that British Airways faces paying damages of millions of pounds to passengers whose baggage it has lost. US law firm Hagens Berman Sobolo Shapiro has filed a class action complaint at the US District Court in Seattle arguing that the airline has not given its customers notice of what it claims is an "inadequate baggage handling system" and that a £770-per-passenger limit on baggage compensation should not apply.

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