The Times reports that on top of losing 20,000-28,000 bags, BA has now lost 220,000 passengers.
How very careless of BA!
Much of the blame for this is being laid at the door of the T5 fiasco.
However, I would cite my own recent experience of flying BA as another reason for the decline in passenger numbers; namely, late takeoffs!
Until BA improve their time keeping, people are simply going to find other airlines that are more reliabe.