BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Monday, 30 April 2007

London Beijing Response

I finally received a response to my letter sent to Willie Walsh, the response was dated 30th April 2007 (some 6 weeks after my original letter).

The response was from BA's customer relations, here are a few excerpts:

"I realise that we did not meet the high level of customer service you would expect from British Airways."

"I recognise that we got the balance wrong on the day that you were travelling and this is unacceptable..."

"It will take a little while to roll out the new in-flight entertainment system on all our aircraft..."

"We greatly value our first class customers and we would like to offer you our apologies

FYI, I have just used the London/Beijing BA service (September 2007); absolutely nothing has changed wrt on board entertainment, the quality of the seats or indeed the availability of chutney.

More about that in another post.

Wednesday, 4 April 2007

BA Loses Most Baggage

British Airways has been revealed as the worst major European airline for misplacing passengers' luggage, according to statistics from the Association of European Airlines (AEA).

Of the 5.6 million bags that were lost in 2006, the British flag-carrier lost the highest proportion of all the airlines, with Air Portugal, Lufthansa, Air France and Alitalia also reporting disappointing performances.

BA managed to lose 23 items of baggage for every 1,000 passengers on last year's flights, above the average of 15.7 bags for all the airlines surveyed.

Although 85 per cent of all lost bags were found and reunited with their owners within a two day time frame, some luggage was never located.