BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Tuesday, 17 July 2012

Customer Care - BA338 LHR-Paris

My thanks to a loyal reader who advised me of the problems encountered as a result of the cancellation of the 19:15 BA338 from LHR to Paris - Orly on July 11th:
"I was on a 19:15 flight to Paris, for which I was there several hours early, and they didn't announce the cancellation until the very last moment when it was supposed to board. 

We had to reclaim baggage, go back through immigration, and then we directed to a long queue where we continued to stand for several more hours. 

A few hours after BA customer service agents came out with some bullshit paperwork and informed us that the airport would be closing and they wouldn't be able to help people rebook/accommodate them in hotels for the evening because there were too many people. 

On this paperwork we were given a phone number to call which was a) busy b) you had to pay to call if you were like us had an international sim card, and a second phone number was only operable during regular business hours (it was nearing 10pm in the evening by this point). 

Additionally, this paperwork stated that the passengers had to pay for the rebooking, hotel stay, and any other expenses but that BA would "CONSIDER reimbursing" if we saved the receipts and sent them a letter by mail. 

No one had any clue when this reimbursement would take place. 

For people with hefty travel plans like myself and my partner, this was completely unreasonable and out of budget."
Did anyone else have a similar experience? 

Note, BA were asked to provide a response/comment to the above. However, as at the time of posting this, no response or answer has been forthcoming. the latest news and views on British Airways, the world's "favourite" airline.

Saturday, 7 July 2012

BA To Google Passengers

British Airways claims that it wants to give its customers a more personalised travel experience by creating dossiers on them, many have raised questions about the privacy implications in doing this.

According to Mashable the information will include not only data the airline already possesses (eg previous complaints or delays), but also information from Google Image searches.

Theoretically, the flight crew can apologise for mistakes and be able to identify passengers in order to do so.

Jo Boswell, head of customer analysis at BA, said:
We’re essentially trying to recreate the feeling of recognition you get in a favourite restaurant when you’re welcomed there, but in our case it will be delivered by thousands of staff to millions of customers. This is just the start — the system has a myriad of possibilities for the future."
I can't wait for them to Google me, they'll have a great laugh:). the latest news and views on British Airways, the world's "favourite" airline.