BA's U Turn

BA has done a U turn, that has put it at odds with other airlines, and is now calling for BAA not to be broken up.

For why?

Seemingly BA's desire for expanded runway capacity at Heathrow outweighs its desire to improve customer service at Heathrow, by having BAA taken out of the equation.

Customer Care Issues

It would seem from this story in the Daily Echo about BA backtracking on a refund, that BA still don't get customer care.