Response from BA:
"Dear Ken Frost
As the flight(s) you are claiming for were operated by a partner airline, we are unable to update your account without copies of the boarding passes and ticket stubs from the flight(s) in question. This allows us to verify the information before crediting your account. Their contacts details can be found at:
http://www.ba.com/servicecentres
We always recommend you save your ticket receipts and boarding passes until the flights have been added to your account, in case of discrepancy.
Thank you for emailing us and we hope to resolve this swiftly for you.
Regards
British Airways Executive Club"
All very well, but our executive club numbers were registered in the system with the ticket purchase.
Thursday, 2 August 2007
Wednesday, 1 August 2007
Missing Airmiles
Sent to BA Executive Club:
"Please advise why the business class return flights that myself and my partner, made to Barcelona in July have not yet been uploaded onto our joint airmiles account?
Partner airline Iberia
Class Business
Gatwick outward bound to Barcelona 5 July
Barcelona inward bound to Gatwick 15 July
Thank you.
Kind regards
Ken Frost"
"Please advise why the business class return flights that myself and my partner, made to Barcelona in July have not yet been uploaded onto our joint airmiles account?
Partner airline Iberia
Class Business
Gatwick outward bound to Barcelona 5 July
Barcelona inward bound to Gatwick 15 July
Thank you.
Kind regards
Ken Frost"
Wednesday, 6 June 2007
The World's Costliest Airline II
Martin Waller in today's Times takes up the point that I raised a few days ago about the pricing disparity between BA and Iberia for the same flight to Barcelona.
He notes that BA's explanation for this disparity -
"BA claims that this is because it has the cost of the flight, while Iberia is merely issued with its own allocation of tickets."
- hardly makes much sense.
He then raises the question as to what will happen to the BA/Iberia flight prices, in the event that BA make a bid.
Will BA drop their prices or will Iberia raise theirs?
Maybe this very valid question should be raised with the Office of Fair Trading?
He notes that BA's explanation for this disparity -
"BA claims that this is because it has the cost of the flight, while Iberia is merely issued with its own allocation of tickets."
- hardly makes much sense.
He then raises the question as to what will happen to the BA/Iberia flight prices, in the event that BA make a bid.
Will BA drop their prices or will Iberia raise theirs?
Maybe this very valid question should be raised with the Office of Fair Trading?
Saturday, 2 June 2007
The World's Costliest Airline
Here's a little conundrum for you.
What's the difference between the following?
A business class return air ticket for two people (Gatwick to Barcelona), flight to be taken in July, purchased via Iberia.
A business class return air ticket for two people (Gatwick to Barcelona), flight to be taken in July, purchased via BA.
In terms of the departure times, airport terminals, lounge facilities and airline operating the aircraft...no difference whatsoever.
The flights are operated by BA.
However, here's the rub.
The price of the two return tickets, if purchased via Iberia will set you back £455.80.
The price of the two return tickets (for the identical flight), if purchased via BA will set you back a stonking £1165.80 (256% of the Iberia price).
Don't believe me?
Try it for yourselves:
-www.ba.com
-www.iberia.com
Could BA please explain this differential?
Oh, and by the way, BA own 10% of Iberia.
What's the difference between the following?
A business class return air ticket for two people (Gatwick to Barcelona), flight to be taken in July, purchased via Iberia.
A business class return air ticket for two people (Gatwick to Barcelona), flight to be taken in July, purchased via BA.
In terms of the departure times, airport terminals, lounge facilities and airline operating the aircraft...no difference whatsoever.
The flights are operated by BA.
However, here's the rub.
The price of the two return tickets, if purchased via Iberia will set you back £455.80.
The price of the two return tickets (for the identical flight), if purchased via BA will set you back a stonking £1165.80 (256% of the Iberia price).
Don't believe me?
Try it for yourselves:
-www.ba.com
-www.iberia.com
Could BA please explain this differential?
Oh, and by the way, BA own 10% of Iberia.
Monday, 30 April 2007
London Beijing Response
I finally received a response to my letter sent to Willie Walsh, the response was dated 30th April 2007 (some 6 weeks after my original letter).
The response was from BA's customer relations, here are a few excerpts:
"I realise that we did not meet the high level of customer service you would expect from British Airways."
"I recognise that we got the balance wrong on the day that you were travelling and this is unacceptable..."
"It will take a little while to roll out the new in-flight entertainment system on all our aircraft..."
"We greatly value our first class customers and we would like to offer you our apologies."
FYI, I have just used the London/Beijing BA service (September 2007); absolutely nothing has changed wrt on board entertainment, the quality of the seats or indeed the availability of chutney.
More about that in another post.
The response was from BA's customer relations, here are a few excerpts:
"I realise that we did not meet the high level of customer service you would expect from British Airways."
"I recognise that we got the balance wrong on the day that you were travelling and this is unacceptable..."
"It will take a little while to roll out the new in-flight entertainment system on all our aircraft..."
"We greatly value our first class customers and we would like to offer you our apologies."
FYI, I have just used the London/Beijing BA service (September 2007); absolutely nothing has changed wrt on board entertainment, the quality of the seats or indeed the availability of chutney.
More about that in another post.
Wednesday, 4 April 2007
BA Loses Most Baggage
British Airways has been revealed as the worst major European airline for misplacing passengers' luggage, according to statistics from the Association of European Airlines (AEA).
Of the 5.6 million bags that were lost in 2006, the British flag-carrier lost the highest proportion of all the airlines, with Air Portugal, Lufthansa, Air France and Alitalia also reporting disappointing performances.
BA managed to lose 23 items of baggage for every 1,000 passengers on last year's flights, above the average of 15.7 bags for all the airlines surveyed.
Although 85 per cent of all lost bags were found and reunited with their owners within a two day time frame, some luggage was never located.
Source
Of the 5.6 million bags that were lost in 2006, the British flag-carrier lost the highest proportion of all the airlines, with Air Portugal, Lufthansa, Air France and Alitalia also reporting disappointing performances.
BA managed to lose 23 items of baggage for every 1,000 passengers on last year's flights, above the average of 15.7 bags for all the airlines surveyed.
Although 85 per cent of all lost bags were found and reunited with their owners within a two day time frame, some luggage was never located.
Source
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