I wonder if this is what they meant though?
Monday, 5 December 2011
Hug A Pilot
Under the "Hug A Pilot" edict, BA managment had ordered cabin
crew to socialise more with pilots in an effort to boost morale.
I wonder if this is what they meant though?
I wonder if this is what they meant though?
Saturday, 3 September 2011
Executive Club Becomes Avios
Kudos to BA for its proposed change to the Executive Club Scheme, whereby as from 16th November it will be part of Avios.
According to a report on Citywire, if you are a BA Executive Scheme member the change is a massive thumbs up.
Well done BA!!
According to a report on Citywire, if you are a BA Executive Scheme member the change is a massive thumbs up.
Well done BA!!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline.
Monday, 27 June 2011
Strike Finally Over
The seemingly intractable 18 months dispute between Unite and BA finally ended last week.
Needless to say, both sides claim victory.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Needless to say, both sides claim victory.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Monday, 6 June 2011
Rebuilding The Brand
Keith Williams, the new CEO of BA, has admitted that the BA brand has taken something of a hit as a result of the seemingly never ending dispute between BA and Unite.
He is quoted by the Guardian:
"One of the things we need to do is rebuild the brand image which inevitably suffers during a protracted dispute."
He is of the view that customer service did not suffer during the dispute, citing the fact that customers have not deserted BA.
Perhaps one reason why the customers have not deserted is not due to BA's punctuality record, its lost baggage record or its customer service but possibly due to the fact that on many international routes there is little choice but BA for travellers wanting to fly direct to/from London.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
He is quoted by the Guardian:
"One of the things we need to do is rebuild the brand image which inevitably suffers during a protracted dispute."
He is of the view that customer service did not suffer during the dispute, citing the fact that customers have not deserted BA.
Perhaps one reason why the customers have not deserted is not due to BA's punctuality record, its lost baggage record or its customer service but possibly due to the fact that on many international routes there is little choice but BA for travellers wanting to fly direct to/from London.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Saturday, 14 May 2011
BA Strike Update - Deal Reached
It seems that Unite and BA management have come up with a solution to the seemingly never ending cabin crew dispute that has caused travel disruption and untold damage to BA's brand over the last two years.
The FT reports that the agreement will be put to Unite's 10,000 cabin crew members in a ballot, with a recommendation to accept.
The ballot will start next week with the result due by the end of June.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
The FT reports that the agreement will be put to Unite's 10,000 cabin crew members in a ballot, with a recommendation to accept.
The ballot will start next week with the result due by the end of June.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Monday, 11 April 2011
BA Strike Update - BA Hires Psychologist
British Airways has brought in a psychologist to try to help to resolve the seemingly never ending dispute with its cabin crew.
Clinical psychologist Mark Hamlin has met with senior management from BA and Unite.
Hamlin is a specialist in dealing with situations where there is a "fragility of trust".
Whatever his fee is, I am sure he will earn every penny of it!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Clinical psychologist Mark Hamlin has met with senior management from BA and Unite.
Hamlin is a specialist in dealing with situations where there is a "fragility of trust".
Whatever his fee is, I am sure he will earn every penny of it!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
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