28,000 bags are now stuck at Heathrow Terminal 5 without their owners.
It will take at least a week to clear this backlog.
BA had been "proudly" claiming that "only" 15,000 bags had been lost, this number the yre vised upwards to 20,000; it now turns out that even this estimate was wrong.
Well done lads!
Willie Walsh, CEO of BA, has said he takes full blame for the ongoing fiasco.
That being the case, why hasn't he resigned?
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