The Mail reports that Heathrow Terminal 5 has become cardboard city:
"Heathrow's Terminal Five was a cardboard city today after hundreds of passengers were stranded overnight at the airport.
Travellers were forced to sleep on the floor on mats handed out by airport staff after snow led to more than 140 flights cancelled to and from the £4.3billion terminal.
Passengers grabbed the boxes the bedrolls that had been packed in to shut out the light and noise and try to keep warm during the night."
BA just don't get "customer care".
Who in their right mind will fly BA via Heathrow ever again?