Wise words from The New York Times, in an article entitled "Heathrow's Terminal 5: How to Avoid It":
"It is hard to imagine that the airport experience, especially at London's dreaded Heathrow, could get any worse. But the opening of Terminal 5 on March 27 was a fiasco of epic proportions.
British Airways, sole occupiers of the "state-of-the-art" terminal, canceled hundreds of flights; some 20,000 bags were parted from their owners — many are still lost.
Despite reassurances from the airline that things will get better soon, travelers would be wise to avoid Terminal 5 over the next few weeks."