Those of us who have to endure flying BA know that when things go wrong, BA tends to treat all of its customers in pretty much the same way:
However, I am pleased to report that at least one person, who suffered baggage loss at T5 the other week was treated rather well.
Kate Moss received an instant compensation payment of £10K, after BA lost eight of her suitcases at T5.
Will BA be paying the same amount to all the other passengers whose baggage they have lost?
Answers on a postcard to Mr W Walsh!