Missing Airmiles VIII

Sent to BA, still chasing them up over my missing airmiles:

"Just touching base with you on this.

I will be flying with BA this Saturday to Beijing (booking ref *****) and I would appreciate this matter being sorted out before I go away.

Thanks

Kind regards

Ken Frost"

BA's Pricing

Now here's a funny thing, concerning the price quoted on the BA website for a first class return flight London/Beijing.

I was quoted a price of over £6500, were I to book a BA flight using the BA website.

However, the travel agency that I use quoted me a price of £4900 for the same flights. That is a saving of approximately 25%.

I wonder why there is such a discrepancy in quotes, given that the travel agency would still have to make a commission?

Needless to say, I made the reservation using the travel agency rather than the BA site.

Missing Airmiles VII

BA finally show some flexibility, by telling me that my itinerary will suffice. They of course still refuse to confirm that, had they the incilination, they could verify that we were on the flight (without the need for any domcumentation from me).

"Dear Mr Frost

Thank you for your email.

For me to be able to look into crediting missing flights to your Executive Club account, I will need you to send copies of your boarding passes and ticket stubs, or a copy of your travel itinerary, to our Travel History Department at the following address:

British Airways Executive Club
Travel History Department
PO Box 111
Sudbury
Suffolk
CO10 2FB

Thank you again for your contact.

Regards


British Airways
Executive Club
Customer Services"

I duly emailed the itinerary:

"Here is the itinerary.

I would still appreciate an answer to my question though.

Thanks

Kind regards

Ken Frost"

They could not open it, and again ignored my question:

"Dear Mr Frost

Thank you for your email.

I'm afraid I am unable to open attachments withins emails due to security reasons. Can you please send or fax a copy of your itinerary to me.

Thank you again for your help.

Regards


British Airways
Executive Club
Customer Services"

My note to them, as they of course had not advised me of a fax number:

"Please advise fax number, thanks"

Finally, on receiving the fax number, I faxed the itinerary:

"Faxed

Please confirm safe receipt.

Thanks"

Needless to say, I received no confirmation of the safe receipt of the fax.

Missing Airmiles VI

Received from BA:

"Dear Mr Frost

Thank you for your e-mail.

I'm afraid I have been unable to add your missing flights to your Executive Club account, as I do need you to send your boarding passes and ticket stubs to the following address:

British Airways Executive Club
Partnerships Department
PO Box 111
Sudbury
Suffolk
CO10 2FB

Or fax me on 01787 881 405.

Once received I can update your account.

Thank you for your help.

Regards

British Airways
Executive Club
Customer Services"

My response:

"Thank you for your note.

Given that we both had our BA executive numbers registered at both legs of the journey (it was a BA flight and BA check in), and that your records will clearly show that we were on both flights, why are you unable to upload the miles?

Thanks

Kind regards

Ken Frost"

BA's response:

"Dear Mr Frost

Thank you for your email.

I'm afraid I am unable to confirm that you travelled on your missing flights without you providing me with your boarding passes and ticket stubs. So without this information I will be unable to add your missing flights to your Executive Club account.

If you would like your missing flights added to your account, please provide me with the relevant information.

Thank you for your help.

Regards


British Airways
Executive Club
Customer Services"

My response to BA (of course they can verify that we were on the flight!):

"Thank you for your prompt response.

Does this mean that were there to be a request for information (such as passenger names) made by eg the security services/government, in relation to a security matter, that BA would be unable to provide them with that information?

You are required to keep records are you not, of the names of people on your flights?

Thanks

Kind regards

Ken Frost"

Missing Airmiles V

Sent to BA Executive Club:

"I am still waiting for an answer to this

Regards

Ken Frost"

Missing Airmiles IV

As if by magic, BA do not provide an answer that explains why our executive club numbers have not been tracked in the system for the flights:

"Dear Mr Frost

I am sorry to learn that your flights did not track to your account. This should automatically happen when you quote your Executive Club number at the time of booking or at check-in. This is providing that the name on your Executive Club membership card and the name on your booking, match exactly.

As advised earlier, the flight(s) you are claiming for were operated by a partner airline, we are unable to update your account without copies of the boarding passes and ticket stubs from the flight(s) in question. This allows us to verify the information before crediting your account.

Contacts details for your local Executive Club Service Centre can be found at:

http://www.ba.com/servicecentres

We always recommend you save your ticket receipts and boarding passes until the flights have been added to your account, in case of discrepancy.

Thank you for emailing us and we hope to resolve this swiftly for you.

Regards

British Airways Executive Club "

Here is my answer:

"Thank you for your email.

We did book in using our correctly registered executive account numbers etc.

Therefore, re my original question, why has the system not tracked our flights?

Re you not be "able" to update our accounts, without hard copy stubs, I find that a little hard to believe.

We are pre assigned seats when boarding the aircraft, you have records to show how many people are on the flight at take off, who they are and have records to satisfy security controls that show exactly who was on a flight.

You would not be allowed to operate or to fly to Spain, the USA etc without having such security controls.

Therefore you are well capable of verifying that we were on the flights.

If you need a little help, our flight booking was featured in The Times a while ago.

http://business.timesonline.co.uk/tol/business/columnists/article1889980.ece

Do I really have to raise this matter with Walsh simply to get my miles added, something that your system should have done in the first place?

Kind regards

Ken Frost"

Missing Airmiles III

My response to BA:

"Are you saying that even though we had our executive club numbers registered both at departure and return, and the flight was a BA flight, you will not upload the miles unless I provide all the stubs?

Why take the executive number and record it on the face of the stub, if you don't then upload it to your system?

Regards

Ken Frost"

Missing Airmiles II

Response from BA:

"Dear Ken Frost

As the flight(s) you are claiming for were operated by a partner airline, we are unable to update your account without copies of the boarding passes and ticket stubs from the flight(s) in question. This allows us to verify the information before crediting your account. Their contacts details can be found at:

http://www.ba.com/servicecentres

We always recommend you save your ticket receipts and boarding passes until the flights have been added to your account, in case of discrepancy.

Thank you for emailing us and we hope to resolve this swiftly for you.

Regards

British Airways Executive Club"

All very well, but our executive club numbers were registered in the system with the ticket purchase.

Missing Airmiles

Sent to BA Executive Club:

"Please advise why the business class return flights that myself and my partner, made to Barcelona in July have not yet been uploaded onto our joint airmiles account?

Partner airline Iberia

Class Business

Gatwick outward bound to Barcelona 5 July
Barcelona inward bound to Gatwick 15 July

Thank you.

Kind regards

Ken Frost"