Following on from the disastrous and humiliating opening of Heathrow Terminal 5 earlier this year, BA have decided to try to rebuild its shattered brand by launching a campaign entitled "Terminal 5 Is Working".
BA will try to prove that the terminal is working, by collating daily information on baggage arrival times, flight punctuality and the time it takes incoming passengers to reach arrivals.
It will be very interesting to see these statistics.
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