BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Thursday 30 May 2013

BA's Lock In At Marco Polo Airport

My sympathies to the 140 UK bound passengers who were forced to bed down for the night at Venice's Marco Polo airport.

As per the BBC:
British Airways has apologised after about 140 UK-bound passengers spent the night at a Venice airport because cabin crew had worked their maximum hours.

They slept on the floor of Marco Polo Airport without food and and drink after their flight to London Gatwick left with no passengers on board.

BA said it could not find hotel rooms for passengers or the cabin crew.

It said the passengers, who have now boarded a replacement aircraft back to London, would be given compensation.

Wednesday's flight had been due to take off shortly after 22:30 (20:30 GMT) but was delayed due to a technical fault.

This meant the crew had already worked their maximum hours for the day, even though the pilots were able to fly the plane back to London. 

The passengers, including a number of children, spent the night at the airport - with some suggesting that staff locked the doors and locked up their luggage.

Kat Davis, from Hemel Hempstead, was at the airport for 14 hours.

"It was a ghost town," she told BBC London radio.

"They locked up the airport. They told us just before the staff left that the airport was locked and we couldn't leave. 

"Our bags were all locked up. There were people who had medication in bags and they couldn't get to it. There was a young family who couldn't get to children's stuff in a suitcase as well."

Passengers say they have had no contact from the airline. 

In a statement, BA said: "We're very sorry for the disruption faced by our customers and will work with them to provide compensation. We always do everything we can to avoid an overnight flight delay, but when this happens we offer hotel accommodation to those travelling with us.

"Unfortunately, due to the volume of visitors to Venice we could not secure any rooms for our customers or cabin crew.

"The aircraft due to operate the flight to Gatwick was delayed into Venice because of a technical fault earlier in the day. Unfortunately this meant that the cabin crew responsible for the safety of our customers had exceeded their available working hours, and were unable to operate the flight back to London. The two pilots were still within their hours and returned the aircraft to London.

"We have sent a replacement aircraft to Venice this morning to carry those affected customers back to Gatwick." the latest news and views on British Airways, the world's "favourite" airline.

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