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The latest news and views on British Airways, the world's "favourite" airline.

Monday, 8 March 2021

SITA Hacked

Dear Customer,

We take the protection of your data very seriously.

We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. Please be reassured that this incident was not a breach of British Airways' systems.

Along with many other airlines, we do share limited information with partner airlines in order to enhance your experience when flying with them. We have been notified by SITA that some British Airways Executive Club Members’ names, membership numbers and some of their preferences, such as seating, has been impacted.

The password you use for your account is not held by SITA and has not been put at risk by this breach.

As a precaution, given the potential that customers have re-used passwords used for other websites, we are taking the following action to protect you:

  • Please log into your account and reset your password
  • Please create a new password that you have not used elsewhere
  • Once your password has been reset and you have completed a verification step, you will be able to regain full access to your account

We know fraudsters try to use situations like this to their advantage. We will not contact you by phone and ask for your password - please do not reveal your password to anyone claiming to be from British Airways. If you need to contact us, you can do so via our contact centres.

We are sorry for the inconvenience caused and thank you for your continued support and cooperation in helping us to keep your information safe and secure.

British Airways

 

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