The Mail reports that Heathrow Terminal 5 has become cardboard city:
"Heathrow's Terminal Five was a cardboard city today after hundreds of passengers were stranded overnight at the airport.
Travellers were forced to sleep on the floor on mats handed out by airport staff after snow led to more than 140 flights cancelled to and from the £4.3billion terminal.
Passengers grabbed the boxes the bedrolls that had been packed in to shut out the light and noise and try to keep warm during the night."
BA just don't get "customer care".
Who in their right mind will fly BA via Heathrow ever again?
Monday, 7 April 2008
Sunday, 6 April 2008
"Normal" Service II
I see that "normal" service at Heathrow Terminal 5 in fact means further lost baggage and cancelled flights.
Will this terminal ever work as we were told it would?
Willie Walsh has said "Blame me"; fair enough, but as yet he refuses to resign.
Given that the problems are persisting and that the fault for this lies full square at the feet of BA, which tried to save money by not training enough baggage operatives, why has Walsh not been forced to resign?
Jim McAuslan, general secretary of the British Airline Pilots’ Association (Balpa), is quoted in The Times:
"Banks, institutional investors and analysts need to wake up to the fact that there is something very wrong right at the heart of this company that is making our great brand a laughing stock . . . we want confidence in our leadership, not arrogance."
Balpa will urge top shareholders this week to force a change in management, in the wake of the Terminal Five fiasco.
Were that to succeed, we can be sure that Walsh et al will receive some very handsome payoffs.
Will this terminal ever work as we were told it would?
Willie Walsh has said "Blame me"; fair enough, but as yet he refuses to resign.
Given that the problems are persisting and that the fault for this lies full square at the feet of BA, which tried to save money by not training enough baggage operatives, why has Walsh not been forced to resign?
Jim McAuslan, general secretary of the British Airline Pilots’ Association (Balpa), is quoted in The Times:
"Banks, institutional investors and analysts need to wake up to the fact that there is something very wrong right at the heart of this company that is making our great brand a laughing stock . . . we want confidence in our leadership, not arrogance."
Balpa will urge top shareholders this week to force a change in management, in the wake of the Terminal Five fiasco.
Were that to succeed, we can be sure that Walsh et al will receive some very handsome payoffs.
Saturday, 5 April 2008
"Normal" Service
Allegedly Heathrow Terminal 5 will be offering "normal" service today.
Whatever that means!
Whatever that means!
Thursday, 3 April 2008
For Whom The Bell Tolls
Willie Walsh, the chief executive of British Airways, came under mounting pressure from staff and the City yesterday as he tries to extricate the airline from the chaos surrounding the botched opening of Heathrow's Terminal 5.
The union representing 3,000 British Airways pilots is seeking to oust Mr Walsh, the public face of BA, by blaming him directly for mismanaging the opening of the terminal.
The British Air Line Pilots' Association (Balpa) is preparing a statement condemning Mr Walsh and calling for better leadership of BA as it faces the twin challenges of moving to a new terminal and greater competition on its lucrative transatlantic routes.
Source The Times
The staff that I have spoken to when I have flown BA long haul have not had a good word to say for the management of BA, and were ashamed of the decline of the airline. The most notable criticism being that Walsh rarely, if at all, flies BA to talk to passengers and crew; ie management live in an ivory tower.
The union representing 3,000 British Airways pilots is seeking to oust Mr Walsh, the public face of BA, by blaming him directly for mismanaging the opening of the terminal.
The British Air Line Pilots' Association (Balpa) is preparing a statement condemning Mr Walsh and calling for better leadership of BA as it faces the twin challenges of moving to a new terminal and greater competition on its lucrative transatlantic routes.
Source The Times
The staff that I have spoken to when I have flown BA long haul have not had a good word to say for the management of BA, and were ashamed of the decline of the airline. The most notable criticism being that Walsh rarely, if at all, flies BA to talk to passengers and crew; ie management live in an ivory tower.
Wednesday, 2 April 2008
Milan Bound
I see 15,000 of BA's backlogged bags are on their way to Milan
Seemingly it is easier to use Milan than Terminal 5 Heathrow to sort out this mess.
Well done lads!
Seemingly it is easier to use Milan than Terminal 5 Heathrow to sort out this mess.
Well done lads!
Tuesday, 1 April 2008
28,000 Bags Lost
28,000 bags are now stuck at Heathrow Terminal 5 without their owners.
It will take at least a week to clear this backlog.
BA had been "proudly" claiming that "only" 15,000 bags had been lost, this number the yre vised upwards to 20,000; it now turns out that even this estimate was wrong.
Well done lads!
Willie Walsh, CEO of BA, has said he takes full blame for the ongoing fiasco.
That being the case, why hasn't he resigned?
It will take at least a week to clear this backlog.
BA had been "proudly" claiming that "only" 15,000 bags had been lost, this number the yre vised upwards to 20,000; it now turns out that even this estimate was wrong.
Well done lads!
Willie Walsh, CEO of BA, has said he takes full blame for the ongoing fiasco.
That being the case, why hasn't he resigned?
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