The Times reports that on top of losing 20,000-28,000 bags, BA has now lost 220,000 passengers.
How very careless of BA!
Much of the blame for this is being laid at the door of the T5 fiasco.
Fair enough.
However, I would cite my own recent experience of flying BA as another reason for the decline in passenger numbers; namely, late takeoffs!
Until BA improve their time keeping, people are simply going to find other airlines that are more reliabe.
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