BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Monday 12 May 2008

The "Customer Experience"

BA wrote to myself and other executive club members on Friday to tell us that they they will be phasing the move of long haul flights to T5.

"The decision to move the remaining long haul flights into Terminal 5, in a phased approach, has been taken to ensure we can deliver the high standards of customer experience we promised our customers."

If only they had thought of the "customer experience" before they opened T5!

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