My much delayed flight to Stockholm finally took off at 18:00 (almost 4 hours late).
I finally got to the bottom of the reason for the delay. It seems that a combination of heavy snowfall and a lack of de-icing equipment in Frankfurt caused the delay.
Whilst BA cannot be held responsible for the weather or probably the lack of de-icing equipment, BA should have communicated the reasons for the delay to their customers.
On board, despite that fact that it was well past "teatime", afternoon tea was served.
The reason?
Catering is now provided by DHL who, so I am advised, aren't very good at "customer care".
The two finger sandwiches were an inadequate repast, and were of poor quality (total lack of taste and frozen bread).
That is what you get when you hire a logistics company to provide the catering!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Showing posts with label stockholm. Show all posts
Showing posts with label stockholm. Show all posts
Friday, 10 December 2010
Thursday, 9 December 2010
Delays III
A further delay in the departure of my flight to Stockholm has just been announced, it will now depart (unless this estimate is wrong as well) at 17:02 (almost 3 hours late).
BA staff still have no explanation for the delay.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
BA staff still have no explanation for the delay.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Delays II
It seems that today is going to be a tedious travel day, courtesy of BA.
My flight to Stockholm, originally scheduled to depart at 14:15, is now scheduled to depart at 16:15 (a further delay of 30 mins from the earlier delay notice posted by BA).
I have asked BA staff here as to why there is a delay, they do not know.
Well done BA!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
My flight to Stockholm, originally scheduled to depart at 14:15, is now scheduled to depart at 16:15 (a further delay of 30 mins from the earlier delay notice posted by BA).
I have asked BA staff here as to why there is a delay, they do not know.
Well done BA!
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Delays
BA has the pleasure of my custom today on a flight to Stockholm
In keeping with tradition, the flight is delayed by 1.5 hours.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
In keeping with tradition, the flight is delayed by 1.5 hours.
www.baisshite.com the latest news and views on British Airways, the world's "favourite" airline. This site contains updates on the ongoing strike action, and dispute between BA and Unite.
Monday, 18 February 2008
Late Again! II
Congratulations to British Airways (BA) for ensuring that my return flight from Stockholm to London last night was only 30 minutes late.
Needless to say, no explanation was provided.
I guess that counts as an improvement in customer service?
Wednesday, 13 February 2008
Airplane!
Those of you who, like me, thought that when I was called to board the 16:30 flight to Stockholm yesterday that my troubles were over could not have been more wrong.
My, and my fellow travellers', troubles were only just beginning.
We duly assembled at gate 43, on time and ready to board the plane. Unfortunately, BA was not quite so ready for the passengers.
After some delay, passengers sitting in the back of the plane were called to board first. Having gotten them on board, there was a further delay.
I and my fellow passengers, yet to board, knew the problem.
BA had of course oversold the flight.
Well done BA!
The harassed looking "gatekeepers" asked if anyone was prepared to give up their seat for a paltry 150 Euros, they needed two people to volunteer.
No one seemed very keen, and a further delay occurred as BA played its version of a "Columbian stand off".
I entertained myself by discussing this latest cock up with my fellow passengers, they now all know about this site and will be visiting it; they all had been booked on the cancelled 14:15, and were not best pleased to be still standing at the boarding gate at 16:55.
As we all agreed, if there was going to be this sort of delay why did the flight status board not show it?
Another rather obvious question is why did BA oversell the flight, and put their customers to such inconvenience?
Given that I had nothing better to do, I rang BA Customer Relations at 17:00.
Guess what?
They close at 17:00; there was no one there to talk to.
Great customer care BA, well done!
After further delays, and appeals for people not to board, we finally took our seats at 17:20.
Now here's the rather odd thing, guess who was sitting in the seat directly in front of me?
Yes, that's right, a BA employee.
Why was BA looking to find two paying passengers to give up their seats, when there was at least one BA employee on board taking up much needed room?
Do you think that our troubles were over?
Don't be ridiculous!
BA, through their own fault, having delayed the boarding of the 16:30 to 17:20 had of course lost their take off slot.
We finally took off at 18:30, two hours late! This of course ignores the fact that I was meant to have taken off at 14:15!
Doubtless BA will try to blame BAA. However, a large part of this is clearly down to BA.
I will of course be writing to Willie Walsh about this, he is already well aware of this site. However, unlike other CEOs of major plcs, he does not answer customer letters. Therefore I do not expect any response.
Customer care the BA way!
My, and my fellow travellers', troubles were only just beginning.
We duly assembled at gate 43, on time and ready to board the plane. Unfortunately, BA was not quite so ready for the passengers.
After some delay, passengers sitting in the back of the plane were called to board first. Having gotten them on board, there was a further delay.
I and my fellow passengers, yet to board, knew the problem.
BA had of course oversold the flight.
Well done BA!
The harassed looking "gatekeepers" asked if anyone was prepared to give up their seat for a paltry 150 Euros, they needed two people to volunteer.
No one seemed very keen, and a further delay occurred as BA played its version of a "Columbian stand off".
I entertained myself by discussing this latest cock up with my fellow passengers, they now all know about this site and will be visiting it; they all had been booked on the cancelled 14:15, and were not best pleased to be still standing at the boarding gate at 16:55.
As we all agreed, if there was going to be this sort of delay why did the flight status board not show it?
Another rather obvious question is why did BA oversell the flight, and put their customers to such inconvenience?
Given that I had nothing better to do, I rang BA Customer Relations at 17:00.Guess what?
They close at 17:00; there was no one there to talk to.
Great customer care BA, well done!
After further delays, and appeals for people not to board, we finally took our seats at 17:20.
Now here's the rather odd thing, guess who was sitting in the seat directly in front of me?
Yes, that's right, a BA employee.
Why was BA looking to find two paying passengers to give up their seats, when there was at least one BA employee on board taking up much needed room?
Do you think that our troubles were over?
Don't be ridiculous!
BA, through their own fault, having delayed the boarding of the 16:30 to 17:20 had of course lost their take off slot.
We finally took off at 18:30, two hours late! This of course ignores the fact that I was meant to have taken off at 14:15!
Doubtless BA will try to blame BAA. However, a large part of this is clearly down to BA.
I will of course be writing to Willie Walsh about this, he is already well aware of this site. However, unlike other CEOs of major plcs, he does not answer customer letters. Therefore I do not expect any response.
Customer care the BA way!
Tuesday, 12 February 2008
The VIPs - BA Style
Those of you with a penchant for classic films may well recall that fine film from the early 1960's starring Richard Burton, Liz Taylor, Margaret Rutherford etc.
It followed the lives, over a period of 24 hours, of a group of disparate travellers stranded at Heathrow in the fog.
Forty years on, here I am stranded at Heathrow in the BA lounge.
I was planning to catch the 14:15 to Stockholm, but was helpfully texted by BA at 11:45 this morning telling me that my flight was cancelled.
Pity I was en route at the time!
I duly called BA, and some 15 mins later (having listened to countless adverts for online check in, carbon offset and other assorted junk) I was finally able to speak to a human being.
Seemingly fog, of which there is very little, has caused disruption to my flight and the flights of a few others.
I rebooked myself onto the 16:30, and duly checked in at the airport.
Check in went without incident, aside from the fact that I was told that I was 2 hours too early to check in my bag. Given that this was not down to any fault on my part, it was agreed that a special dispensation would be granted and that the check in guy would do all he could to get my bag checked in.
On arrival at the lounge, the BA check in lady told me that I could come in but that I should keep my eye on the announcements.
It seems that they are not confident that they will launch the 16:30 either.
I still remain bemused, as the weather is clear and bright.
Where the fark is the fog?
I will post updates during the day.
It followed the lives, over a period of 24 hours, of a group of disparate travellers stranded at Heathrow in the fog.
Forty years on, here I am stranded at Heathrow in the BA lounge.
I was planning to catch the 14:15 to Stockholm, but was helpfully texted by BA at 11:45 this morning telling me that my flight was cancelled.
Pity I was en route at the time!
I duly called BA, and some 15 mins later (having listened to countless adverts for online check in, carbon offset and other assorted junk) I was finally able to speak to a human being.
Seemingly fog, of which there is very little, has caused disruption to my flight and the flights of a few others.
I rebooked myself onto the 16:30, and duly checked in at the airport.
Check in went without incident, aside from the fact that I was told that I was 2 hours too early to check in my bag. Given that this was not down to any fault on my part, it was agreed that a special dispensation would be granted and that the check in guy would do all he could to get my bag checked in.
On arrival at the lounge, the BA check in lady told me that I could come in but that I should keep my eye on the announcements.
It seems that they are not confident that they will launch the 16:30 either.
I still remain bemused, as the weather is clear and bright.
Where the fark is the fog?
I will post updates during the day.
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