BA Is Shite

BA Is Shite


The latest news and views on British Airways, the world's "favourite" airline.

Thursday 21 February 2008

Customer Isn't King

The Independent reports that the long suffering passengers of BA had to endure more misery, aside from the twelfth hike in its fuel surcharge, BA forbade its economy class passengers from checking in luggage Heathrow Terminal 4 owing to a breakdown in the baggage check in system.

Other airlines manually dealt with it, BA chose not to.

BA really needs to understand that its passengers (customers) are going to get fed up with being taken for granted and treated like this.

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