Oh dear, last place!
"British Airways passengers suffered the worst flight delays and misplaced baggage problems among travellers on leading European airlines last year.
According to figures published yesterday by the Association of European Airlines, BA ranked 25th among the 26 airlines that disclosed statistics for the number of delayed bags per 1,000 passengers last year. Only TAP Air Portugal had a worse record. And between October and December of last year BA ranked last."
Let's see how they do when they move to Terminal 5 at Heathrow.