The British Airline Pilots Association (BALPA) has waded in to the chaos at Heathrow Terminal 5, and has used an open letter to the City to air its grievances against BA senior management.
"BA management has taken its eye off the ball and it is time UK plc held them to account.
This airline can and should make Britain proud but a fundamental change of attitude is required from the very highest levels of BA management."
This sounds very much like we can expect further disruption, this time from strikes, if flying BA.
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